Flipkart Big Billion Days sale: Man orders 1 lakh Sony TV to watch ICC World Cup 2023; gets Thomson TV in box

Online product delivery mix-ups are common, and people often receive the wrong items. A man named Aryan ordered a Sony TV worth Rs 1 lakh during Flipkart’s Big Billion Days sale (popularly known as, Flipkart BBD sale), but he received a Thomson TV instead. He shared his ordeal on X (formerly, Twitter), which gained widespread attention.

Aryan was eager to buy the Sony TV to enjoy the ongoing ICC Men’s ODI World Cup on a big screen, but he was disappointed to receive the wrong item. He immediately contacted Flipkart’s customer care to resolve the issue, but it was not resolved even after two weeks.

I had purchased a Sony tv from @Flipkart on 7th oct, delivered on 10th oct and sony installation guy came on 11th oct, he unboxed the tv himself and we were shocked to see a Thomson tv Inside Sony box that too with no accessories like stand,remote etc 1/n pic.twitter.com/iICutwj1n0

— Aryan (@thetrueindian) October 25, 2023

In the next thread, he wrote, “I raised this issue instantly with Flipkart customer care and they asked me to upload images of the tv, I have uploaded images as instructed, still, they asked me two or three times to upload images and I have uploaded as asked

Even after uploading the images of the wrong TV multiple times, the company has not processed the return request. The customer was promised a resolution on October 24, but the date was extended to November 1. The customer is frustrated and stressed, as they were waiting for the sale to buy a TV to watch the World Cup on a big screen.

Flipkart responded to the customer’s viral post, apologising for the experience and asking the customer to DM them with their order details.